Policies

Return & Refund Policy

At Arabella, we want you to love every piece you purchase. If something isn't right, we're happy to help.

14-Day Return Window

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

The item must be unworn, unused, and in the same condition that you received it
The item must be in its original packaging, with any tags or protective materials still attached
Proof of purchase (order confirmation or receipt) is required

Returns that do not meet these conditions will not be accepted, and the item will be sent back to the customer.

Items Not Eligible for Return

The following items are final sale and cannot be returned:

Custom or personalized pieces
Items marked as final sale at the time of purchase
Gift cards

How to Start a Return

Contact us at [insert support email] within 14 days of delivery with your order number and reason for return.
Once your return is approved, we'll provide instructions for sending the item back.
Pack the item securely in its original packaging to prevent damage in transit.

Arabella will cover the cost of return shipping if items are found to be defective.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.

Approved refunds are processed to your original payment method within 5–10 business days.
Shipping costs from the original order are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no additional cost to you.

Exchanges

If you'd like a different size, style, or piece, please return your original item for a refund and place a new order. This ensures you get your replacement as quickly as possible.